COSTOMER SERVICE: . If you need help with an order, checking out email us at sunzzip@yahoo.com . we will get back to you asap. and we will get back to you ASAP. Our friendly customer service team has easy access to our products at all times and will be . happy to answer all your questions. SHIPPING: BY UPS $6.50 FOR UPS GROUND WITHIN US, WE ALSO SHIP TO CANADA AND UK.SO YOU CHOOSE THE UPS GROUND BY BRINGING DOWN THE ARROW.OR ASK FOR OTHER OPTIONS. EXPRESS NEXT DAY IS ABOUT ( $50.00. PER ITEM ) RETURN POLICY : RETURN FOR COLOR OR SIZE ADJUSTMENT WE WILL SHIP BACK FREE. . If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 14 days for a refund or exchange.* Shipping and handling fees are not refunded" plus a minimum of 10% restocking fee is applied to all returns and cancellations. Note: promotions are not refundable. If a promotion was used when making the purchase your refund will not include the promotion, if a gift was given as a promotion the gift must be returned with the return. Items received after 30 days from date of receipt will not be accepted. Refunds are processed 10 to 15 business days of receipt.1) Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to insecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. ( All OF OUR GOLD jewelry is backed by an unparalleled 100% Lifetime Guarantee. This guarantee is the foundation for a long lasting relationship with you, our customer. The exceptional quality and craftsmanship of our jewelry ensures that each piece stays as beautiful in the future as it is on the day you receive it. If you have any problem with your jewelry, we will offer you a replacement (if available), or, in some cases, repair the item. ) Jewelry piece comes with: Free Jewelry Gift Box Free Appraisals (upon request) 30 Days Return Lifetime Guarantee. FREE FED EX: ON 14K.GOLD JEWELRY.

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